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Frequently Asked Questions
Q: How often should I conduct maintenance on my Macro electric water heater?
It's recommended to perform basic maintenance at least once a year. This includes checking for any water leaks, inspecting the anode rod (which helps prevent internal corrosion) and replacing it if necessary, and cleaning the outer surface. For areas with hard water, more frequent checks on the inner tank and heating elements may be required to prevent scale buildup.
Q: Can I install a Macro electric water heater by myself?
While some users with electrical and plumbing knowledge may attempt self - installation, we strongly suggest professional installation. Professional installers are trained to ensure proper electrical connections, water pipe fittings, and compliance with local building codes. They can also provide advice on the best location for installation to ensure optimal performance and safety. If you choose to install it yourself, carefully follow the detailed installation manual and make sure to turn off the power and water supply before starting.
Q: What should I do if the water temperature of my electric water heater is inconsistent?
First, check the temperature setting on the water heater to make sure it's correctly adjusted. If the setting is fine, the issue may be due to a malfunctioning thermostat. You can try resetting the water heater by turning off the power for a few minutes and then turning it back on. If the problem persists, it could be a sign of a faulty heating element or sediment buildup affecting heat transfer. In such cases, contact our customer service team for further inspection and repair.
Q: Are there different capacities of Macro electric water heaters to meet various household needs?
Definitely. Macro offers a wide range of electric water heater capacities. Small - capacity models (such as 30 - 50 liters) are suitable for single - person households or small apartments with limited hot water usage. Medium - capacity models (50 - 80 liters) can meet the daily hot water needs of a family of 2 - 3 people. For larger families or households with high hot water demands, we have large - capacity models (over 80 liters) that can provide a continuous supply of hot water for multiple uses simultaneously.
Q: How energy - efficient are Macro electric water heaters?
Macro electric water heaters are designed with energy - saving features. Many models are equipped with high - density insulation materials to reduce heat loss, and some have intelligent temperature control systems that can adjust the heating based on usage patterns. Additionally, they often meet high - efficiency energy standards, helping you save on electricity bills while still enjoying a reliable hot water supply.
Q: Is a Macro wall - hung boiler suitable for large - sized houses?
Yes. Macro wall - hung boilers come in a variety of heating capacities. For large - sized houses, we have models with higher output power that can effectively meet the heating demands of multiple rooms and large living spaces. These boilers are designed to distribute heat evenly throughout the house, ensuring a warm and comfortable environment even in large properties.
Q: How often should I service my Macro wall - hung boiler?
It is recommended to have your wall - hung boiler serviced at least once a year. Regular servicing helps to check for any potential issues such as gas leaks (for gas - fired boilers), malfunctioning components, and scale buildup. Professional technicians can also clean the internal parts, adjust the settings for optimal performance, and extend the lifespan of your boiler.
Q: Can I install a Macro wall - hung boiler by myself?
We strongly advise against self - installation. Wall - hung boilers involve gas or electrical connections and complex plumbing work. Professional installers are trained to ensure proper installation in accordance with safety standards and local building codes. They can also perform necessary commissioning to make sure the boiler operates safely and efficiently. If you attempt to install it yourself, it may void the warranty and pose safety risks.
Contacts
About Macro: +86 0757 2281 3639
E-Mail: trade@macro-appliance.com
Add.: Shunyuan South Road #9, Wusha Community, Daliang Street, Foshan City, Guangdong Province, P.R.China
