FAQS

Frequently Asked Questions

  • Q: Is a Macro gas cooker suitable for a small-sized kitchen?

    A:

    Yes, Macro offers compact gas cookers designed specifically for small kitchens. These models are space - efficient while still providing sufficient cooking power, allowing you to make the most of limited kitchen space.

  • Q: How often should I clean the burners of my Macro gas cooker?

    A:

    We recommend cleaning the burners at least once a month. If you cook frequently or deal with greasy foods often, cleaning every two weeks is advisable. Regular cleaning helps maintain optimal performance and flame quality.

  • Q: Can I install a Macro gas cooker by myself?

    A:

    For your safety, it's best to have a professional installer handle the installation. They have the expertise to ensure proper gas connection, ventilation, and compliance with local safety codes. However, if you're experienced and confident, you can refer to the detailed installation manual. But always double - check with local regulations first.

  • Q: What should I do if the flame of my gas cooker is uneven?

    A:

    First, check if the burners are blocked by food debris or grease. Clean them if necessary. Also, ensure that the cookware you're using is properly centered on the burner. If the problem persists, it might be an issue with the gas supply or internal components, and you should contact our customer support for further assistance.

  • Q: Are there different styles of Macro gas cookers to match my kitchen decor?

    A:

    Absolutely. Macro offers a wide range of gas cookers in various styles, from modern and sleek designs with stainless - steel finishes to more traditional looks with classic control knobs. You can easily find a model that complements your kitchen's aesthetic.

  • Q: Is a Macro water purifier suitable for areas with poor water quality?

    A:

    Yes, Macro water purifiers are designed to handle various water quality conditions. Our advanced multi - stage filtration systems, which may include sediment filters, activated carbon filters, and reverse osmosis membranes depending on the model, can effectively remove impurities like heavy metals, chlorine, rust, and harmful microorganisms commonly found in poor - quality water, providing you with clean and safe drinking water.

  • Q: How often should I replace the filter elements of my Macro water purifier?

    A:

    The replacement frequency varies by filter type and local water quality. Generally, the pre - sediment filter may need replacement every 3 - 6 months, the activated carbon filter every 6 - 12 months, and the reverse osmosis membrane every 12 - 24 months. Regularly check the filter life indicator on your purifier or our mobile app (if available) for timely replacements. This ensures the purifier maintains optimal performance.

  • Q: Can I install a Macro water purifier by myself?

    A:

    While some users with DIY skills may be able to install it independently, we recommend professional installation for best results. Professional installers are trained to handle water connections properly, ensuring there are no leaks and that the purifier is set up according to local plumbing codes. They can also provide guidance on initial usage and maintenance. However, if you choose to install it yourself, carefully follow the detailed installation manual provided with the product.

Contacts

Contacts

About Macro: +86 0757 2281 3639

E-Mail: trade@macro-appliance.com

Add.: Shunyuan South Road #9, Wusha Community, Daliang Street, Foshan City, Guangdong Province, P.R.China

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