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Jun. 06, 2025
Recently, in the list of winners of the 2024 618 Brand Service Experience released by JD.com's Home Appliances and Home Life Business Group, Macro won the "After-sales Ingenuity Service Award" and "After-sales Service Rock Award" for its ingenuity service; this is also the second time Macro won the award after it won the 2023 618 "Ingenuity Service Award" last year, and won the honor again with its strength and reputation!
It is reported that this selection is based on the comprehensive scores of after-sales service and installation services of each brand during the promotion period from May to July. Macro achieved excellent results in this selection and won the JD.com platform's after-sales service award in the field of water heaters and kitchen and bathroom appliances, which can be regarded as another recognition of its strength and reputation.
618 service upgrades to create a "new" worry-free service throughout the process
During this year's 618, the Macro service team held a 618 service mobilization meeting at the Shunde headquarters. With the theme of "worry-free throughout the process, enjoy the service, and fight for June 18", the Macro service team from all regions across the country was convened to provide users with professional, efficient, safe and guaranteed installation services, reaffirm service commitments, ensure 24-hour intelligent customer service online, and provide users with guarantees in terms of service response, service timeliness, and service quality, so as to achieve worry-free and enjoy the service throughout the process.
Macro took the lead in launching the 618 service upgrade content: from June 1 to June 30, 2024, Macro launched a 7-day unconditional return and exchange of all-channel products, 180-day replacement without repair of products, and 11 times compensation for random charges for all-channel installations. Service policies to meet users' high-quality service upgrade needs. In the face of e-commerce promotions, Macro's service team successfully created a "new" worry-free service throughout the process, providing users with strong after-sales guarantees, and won praise from both the platform and users!
Macro's good service starts from user needs
At the service provider conference last year, Macro released a new service model, and for the first time proposed the five good services of "professional, timely, attentive, assured, and comfortable"; and relying on digital tools to empower, through the upgrade of management model, simplify the service process, realize the visualization of service process, digitalization of system application, etc., Macro's good service is implemented in all after-sales links to ensure that user expectations are met.
In addition, Macro has successively launched "180-day replacement without repair" and "old for new" service upgrade content to meet consumers' high-quality and excellent experience service upgrade needs, create a one-stop intimate service for users, and establish a service reputation.
In the future, Macro's service team will continue to uphold the business philosophy of "people-oriented and customer-oriented", maintain a sincere attitude, improve professional technology, provide users with a better service experience, and bring Macro's "good service" to thousands of households.
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Contacts
About Macro: +86 0757 2281 3639
E-Mail: trade@macro-appliance.com
Add.: Shunyuan South Road #9, Wusha Community, Daliang Street, Foshan City, Guangdong Province, P.R.China
