Appliances OEM & ODM Services

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Our Services

At Macro, we pride ourselves on providing an all - encompassing service package for a diverse portfolio of products, including gas water heaters, electric water heaters, range hoods, cookers, wall - hung boilers, and water purifiers. Our services are designed to meet every need throughout your business journey with us.

OEM & ODM Services

We offer flexible and comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) solutions. With our OEM service, we can manufacture high - quality products that bear your brand name, leveraging our state - of - the - art manufacturing facilities and strict quality control systems.

Our ODM service goes a step further. In addition to producing items according to your specifications, we supplement it with relevant OEM - related services. Our in - house design and R & D teams are capable of conceptualizing and creating unique product designs tailored to your target market, ensuring that your products not only meet but exceed customer expectations.

Pre-sales Service

Logo Design

A distinct logo is the cornerstone of brand identity. Our creative designers work closely with you to understand your brand values and vision, crafting a unique and memorable logo that will resonate with your target audience and make your products instantly recognizable in the market.

Tailored Solutions

Every market and customer has unique requirements. Our experienced technical and sales teams collaborate to analyze your specific needs, be it product features, performance requirements, or market - specific regulations. Based on this analysis, we offer practical and customized solutions that align perfectly with your business goals.

Factory Visits

We invite you to visit our modern and well - organized factories. During the tour, you can witness our manufacturing processes firsthand, from raw material procurement to the final product assembly. This gives you a clear understanding of our production capabilities, quality standards, and commitment to excellence.

Sample Delivery

To ensure that our products meet your exact specifications and quality expectations, we provide sample delivery services. You can thoroughly evaluate the product's performance, design, and functionality before placing a bulk order, minimizing any potential risks.

Product Planning

Our marketing experts are on hand to assist with product planning. We conduct in - depth market research to identify trends, consumer preferences, and competitive landscapes. Based on these insights, we help you develop effective product positioning strategies, marketing plans, and pricing models to maximize your product's success in the market.

After - sales Service

Installation Training

For products like hot water and heating systems, we understand that overseas installation can be a complex process. Our professional technicians offer detailed installation training sessions, either on - site or via online platforms. These sessions cover everything from basic setup procedures to troubleshooting common issues, ensuring that your installation teams are well - equipped to handle the job efficiently.

Media Support

To aid in your marketing and customer education efforts, we provide a comprehensive set of product images and videos. These high - quality visuals showcase the product's features, benefits, and usage scenarios, helping you effectively communicate with your customers and drive sales.

Ongoing Support

Our after - sales support doesn't end with installation. Our dedicated customer service team is available around the clock to address any post - sales inquiries, complaints, or technical issues. Whether it's a minor product adjustment or a major repair, we strive to provide timely and effective solutions to ensure your satisfaction.

Parts Support

We maintain a well - stocked inventory of genuine spare parts for all our products. This ensures that in case of any part failure, you can quickly obtain the necessary components, minimizing downtime and keeping your products running smoothly. Regular updates on part availability and new product enhancements are also provided to keep you informed.