Gas Water Heater
Electric Water Heater
Wall-hung Gas Boiler
Range Hood
Gas Hob
Water Purifier
Your Reliable Backbone at Macro
At Macro, we understand that seamless product usage hinges on robust technical support. Whether you're a business partner engaging in OEM/ODM projects or a end - user, our comprehensive technical services for products like gas water heaters, electric water heaters, range hoods, cookers, wall - hung boilers, and water purifiers are designed to meet all your needs.
TECHNICAL SUPPORT
Navigating the technical aspects of our advanced home appliances can sometimes be challenging.
Expert Technical Guidance
Navigating the technical aspects of our advanced home appliances can sometimes be challenging. That's where our team of seasoned technicians steps in. With in - depth knowledge of each product's functionality and specifications, they are equipped to handle a wide range of inquiries.
Need advice on optimizing the performance of your gas water heater? Or perhaps you're facing issues with the installation of a wall - hung boiler? Simply contact us through our multiple channels, including email, phone, and live chat on our website. Our experts will offer personalized, step - by - step guidance, ensuring that you can operate and maintain our products with ease. We also conduct regular webinars and Q&A sessions, where you can interact directly with our technical gurus and learn from their insights.
Interactive Installation Video Library
We believe in empowering you with the knowledge to install our products smoothly. Our online platform hosts an extensive library of interactive installation videos. Each video is meticulously crafted to cover every detail of the installation process, from unpacking the product to the final connection and testing.
To access these valuable resources, a simple registration process is required. By providing details such as your name, country, company name (if applicable), email address, and phone number, you not only gain immediate access to the videos but also become part of our Macro community. We'll keep you updated on the latest product features, technical tips, and exclusive offers. Moreover, our videos come with interactive elements like pause - and - explain segments and clickable annotations, allowing you to get a more in - depth understanding at your own pace.
Unwavering Quality Assurance
Quality is the cornerstone of everything we do at Macro. From the sourcing of raw materials to the final product assembly, each of our appliances undergoes rigorous quality control checks. Our quality assurance team consists of experienced professionals who adhere to international standards.
In the unlikely event that you encounter a quality - related issue, our streamlined process ensures a hassle - free resolution. Simply reach out to our customer service, and our quality assurance experts will promptly initiate an investigation. We offer comprehensive warranties that cover parts and labor, and our after - sales service team will work closely with you to ensure that your product is repaired or replaced as quickly as possible. Our commitment to quality assurance not only reflects our confidence in our products but also guarantees your peace of mind.
Contacts
About Macro: +86 0757 2281 3639
E-Mail: trade@macro-appliance.com
Add.: Shunyuan South Road #9, Wusha Community, Daliang Street, Foshan City, Guangdong Province, P.R.China
